Voice Mail allows internal users (called subscribers) and outside 'callers' to leave detailed, private messages 24 hours a day, seven days a week, recorded in their own voice. This eliminates misunderstood and inaccurate written messages. When subscribers return to their desk, an indicator on their (any standard) phone notifies them they have a message. Or, if they are on the road or telecommuting, the system will notify them through their home phone or pager and they can access and listen to their messages from any touchtone telephone 24 hours. This provides the efficient and productive use of your time.
When you HEAR your biggest customer growling about a delay, the message carries far more weight than a hand written sticky note.
Each Active Voice voice mail system also allows you to leave messages for fellow employees, send out a single message to a group of employees, and redirect or 'forward' exact messages to others on the system.