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Installation / Maintenance

System Manager

The system manager is the employee of our client companies who is responsible for routine administration of the voice mail system - it does not require a full-time system manager.

System Manager's Conversation
This easy-to-use touchtone telephone conversation, allows system managers to add, delete, and reset voice mailboxes, change the opening greetings and system schedule, and perform other routine administration operations.

Remote Maintenance
Each system has remote maintenance software which allows a technician or system manager to troubleshoot, maintain, or administer a system from a PC or with Lingo, a support PC.

Database Archiving
Each system can be configured to check the databases daily and archive them if any subscribers have been added or deleted, or any system options have been changed.

Backup Power
In case of a power failure, each system has backup power supply, even Lingo has 8 standard AA batteries. The backup power ensures that important data is stored if the main power supply goes down. Note: The backup power does not keep a system running. Lingo automatically monitors battery voltage and sends a message when the batteries need to be changed while the larger systems have even more backup power.

System Backup
Each system's backup utility provides an easy way to store the entire voice mail system on a support computer. The backup differs from the database archive in that it stores everything, including all messages, greetings, and menu keys. Active Voice recommends that the system manager or technician perform backups after making significant changes to the system.

System Reports
Using a support computer with keyboard, monitor, and Remote Maintenance, a technician can generate several different types of reports about the system:

Usage Report
Shows how much the system is being used during a specified period of time. Can be set for an individual subscriber, an extension, or the entire system.

Subscriber Report
Lists subscribers and a variety of information about the status of each subscriber's voice mailbox.

Call Log
Provides a record of every call the system answers, dials, or transfers. Can be set for an individual subscriber, an extension, or the entire system.

System Information
By entering "0" during the System Manager's Conversation, The system will provide information about the system, including product version, available recording time, operator message count, extension for operator, extension for the operator mailbox, and whether the system is in day, night, or holiday mode.

Year 2000 Compliance
Lingo and all Repartee voice mail systems are fully Year 2000 Compliant. None of their operations, including the Day and Time Stamp will be affected by the arrival of the year 2000.

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Box SS-5809
Fx: 242-394-1976
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